Late Cancellation and No-Show Policy
At Modern Cryo & Wellness, our mission is to make Wellness more accessible and affordable so our clients can do more of what they love. Part of making Wellness more accessible is ensuring we provide accurate appointment scheduling to our clients. To do that, we are announcing our Late Cancellation, Late Arrival and No Show Policies. These policies help us in offering reliable appointment scheduling for the modalities offered at Modern Cryo & Wellness.
Late Cancellation Policy
Appointments can be canceled up to 24 hours before start time with no penalty fee, and any credits used in booking the appointment will be automatically returned to your account for future use.
If a cancellation takes place within 24 hours of the appointment start time, a late cancellation fee of 25% (of the non-member cost) will be charged to the credit card on file.
No Show Policy
Missed appointments will incur a penalty fee of 50% (of non-member cost) of service. This fee will be charged to the credit card on file.
Both, the Late Cancellation & No Show Policy applies to the following service categories:
- Red Light Therapy
- Compression Therapy
- Mild Hyperbaric Oxygen Therapy (mHbOT)
- Infrared Sauna
Late Arrival Policy
If you are running late to your appointment, please give us a courtesy call as soon as possible to notify our staff. This is to help ensure that we can still accommodate your appointment. In order to avoid scheduling conflicts with guests waiting for their appointments after your own, we uphold a 10-minute rule for those arriving late. If you are able to arrive within the 10-minute maximum, we can accommodate you with an abbreviated treatment. If you are more than 10 minutes late, we may not be able to accommodate your appointment, in which case you will be asked to reschedule.
As we work toward our aim of delivering easily accessible wellness for everyone, we thank you for your attention in this matter and your dedication to courtesy toward our other customers.
We do not offer refunds for services rendered.
From time to time, we may review or update these fees, and if we are to do so, it will be published on our website and appointment booking system in efforts to indicate the latest version of our policies.
Modern Cryo & Wellness Terms and Conditions of Use Agreement
This is our Terms and Conditions of Use Agreement (hereinafter referred to as the “Agreement”) for use of the Modern Cryo & Wellness website (“Website”). This Website is not directed to persons under eighteen (18) years of age. The Website is owned by Modern Cryo & Wellness (hereinafter referred to as “Modern Cryo & Wellness”). This Agreement applies to all of the products, services and websites offered by Website and Modern Cryo & Wellness, the mobile versions thereof, any Website software that you have embedded on a web site or are about to embed (“Widgets”), and any applications (“Apps”) created by Modern Cryo & Wellness whether available through a social networking site or its subsidiaries or affiliated companies (collectively, “Service”). Please note that the availability of any Apps on a social networking site does not indicate any relationship or affiliation between Modern Cryo & Wellness and such social networking site. The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your physician. Consult your physician before beginning any diet, nutrition, or fitness plan offered through the Website. Your physician should allow for proper follow-up visits and individualize your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being. If you do not agree to be bound by this Agreement, please do not use or access this Website. Modern Cryo & Wellness reserves the right to refuse or cancel your account. We also reserve the right to cancel your membership should you violate any provision of this Agreement, or any other posted policy on the Website. The contents of this Website, including the videos, text, graphics, images, and information obtained from Modern Cryo & Wellness’s third-party content providers, sponsors, suppliers, and licensors (collectively “Providers”), and any other materials are to be used for informational purposes only.
Parental or Guardian Permission
You must be 13 years or older to use this Website and by providing information about yourself to Modern Cryo & Wellness, you are representing that you are 13 years of age or older. If you are younger than thirteen (13) years of age and would like to become a registered member of or provide information about yourself to the Modern Cryo & Wellness Website, you are required to have your parent or legal guardian contact Modern Cryo & Wellness prior to use.
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In any action against us arising from the use of this Website, the prevailing party shall be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney’s fees. Modern Cryo & Wellness reserves the right to make changes to the Website, these policies, and these Terms and Conditions of Use at any time, effective immediately upon the posting on this Website. Please check these Terms and Conditions of Use periodically. In addition, these Terms and Conditions of Use may be modified only by our posting of changes to these Terms and Conditions of Use on this Website, or by signed, written agreement of both parties. Each time you access this Website, you will be deemed to have accepted any such changes. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions. These Terms and Conditions of Use are the entire Agreement between you and us relating to the subject matter herein. We may assign our rights and obligations under these Terms and Conditions of Use. These Terms and Conditions of Use will inure to the benefit of our successors, assigns, and licensees. The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of these Terms and Conditions of Use, or to exercise any right under the Terms and Conditions of Use, will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.